Schedule the right worker
Match participant needs with worker skills, availability, and location. Duty packs ensure every shift has the right brief, documents, and handover notes for seamless service start.
NDIS Enterprise Operating System
The Operating System for Serious NDIS Providers.
We built Inclusify because NDIS providers are drowning in paperwork, disconnected rosters, and compliance headaches. It's time to bring your participant records, team schedules, and billing into one place.
Independent to multi-site providers
NDIS-aware workflows
Role-based access
Audit-ready records
Australian operations
Connected platform architecture
Built for the reality of NDIS operations.
Say goodbye to double-data entry and lost handover notes. When a shift changes in the roster, the worker gets the right duty pack, the progress notes are tied to the participant's goals, and finance gets a clean claim.
01
Participant Ops
Profiles, goals, documents, and service context in one place.
02
Workforce Roster
Role assignments, duty packs, and real-time availability.
03
Compliance Evidence
Automated documentation, incident pathways, audit trails.
04
Provider Intelligence
NPRO claims export, rate checks, and financial audit trails.
Participant operations
Give your team the context they need before they knock on the door.
From critical medical alerts to this week's goals, everything is clear, secure, and ready when the shift starts. No more texting managers for last-minute participant details.
Unified participant profiles
Contact details, NDIS plan, goals, medical notes, and support history.
Goal tracking and progress notes
Document progress against NDIS goals with structured templates.
Document management
Secure storage for consents, assessments, and service agreements.
Workforce & compliance
Rostering shouldn't feel like a puzzle with missing pieces.
Know exactly who is available, who has the right qualifications, and instantly alert teams to shift changes without the back-and-forth texts.
Role-based assignments
Match the right worker to each participant based on skills.
Compliance status badges
Green for verified workers, flags for pending certifications.
Incident pathways
Structured reporting and review workflows for incident management.
End-to-End Workflow
From roster to reconciliation.
We've mapped out the chaotic realities of NDIS delivery and turned them into a calm, predictable process. Because your focus should be on people, not paperwork.
Deliver and document support
Workers access shift details, participant context, and progress note templates from any device. Real-time documentation captures service delivery as it happens on the ground.
Review exceptions and incidents
Flagged shifts, missed visits, incident reports, and compliance gaps are surfaced for review immediately with structured, transparent approval paths.
Approve service records
Service managers review and approve completed shifts with full context: progress notes, GPS/time data, shift outcomes, and any unresolved flags.
Generate accurate claims
Approved service records flow directly into claims-ready data formats. Every action is timestamped, verified, and attributed for complete NDIS audit compliance.
Built for every role
Designed for how your team works.
Every role sees the view they need, from high-level oversight to day-to-day task management.
Organisational oversight, governance and control.
Configure role-based permissions, review organisation-wide compliance, monitor service delivery metrics, and manage multi-site operations from a single console.
Unified multi-site visibility
Granular permission controls
Organisational audit trail
Service quality and team supervision.
Review shift documentation, approve service records, handle exceptions, and maintain quality standards across your team's day-to-day delivery.
Service record approval workflow
Incident and exception review
Team performance insights
Efficient scheduling and workforce management.
Build rosters that match participant needs with worker availability. Manage shifts, leave, duty packs, and real-time changes from one view.
Drag-and-drop roster builder
Skill-based worker matching
Shift handover and notes
Clear shifts, clear expectations.
Workers get a clean view of their schedule, participant details, shift briefs, and documentation tasks, accessible from any device.
Upcoming shift schedule
Digital progress note templates
Participant context at handover
Clean claims, clear financials.
Approved service records flow directly into claims-ready data. Review billing summaries, track funding utilisation, and maintain a complete financial audit trail.
Claims-ready data export
Funding utilisation tracking
Financial audit trail
Enterprise governance
Governance built into every workflow.
Every action is tracked, every decision is logged, and every access level is controlled.
Time-limited access
Set temporary access grants with automatic expiry.
Audit-ready logs
Every action, edit, and export is timestamped & immutable.
Role-based access
Strict data isolation between admin, roster, and field staff.
Incident pathways
Structured NDIS incident reporting & escalation tracking.
Proven outcomes
Clearer operations, stronger compliance.
Inclusify helps provider teams reduce operational friction and improve service consistency.
Mandatory handover checks
Ensure workers read the latest notes before starting their shift.
Behavioral flagging
Instantly alert managers and incoming staff to elevated risks.
Consistent documentation
Standardised templates ensure complete, accurate notes.
Faster exception review
Exceptions surfaced immediately with review pathways.
Stronger audit preparedness
Ready for NDIS audit with a single export.
Implementation
We know you can't afford to pause operations.
Switching systems is daunting. Our implementation team guides you through a structured migration so your service delivery doesn't skip a beat.
01
Kickoff
We align with your operations and IT teams on goals and timelines.
02
Migration
Secure, careful transfer of your participant and workforce records.
03
Setup
We tailor permissions, rosters, and forms to how you actually work.
04
Training
Role-specific training so your team feels confident on day one.
05
Support
Ongoing, human support from our local Australian team.
Book a walkthrough
Let's talk about fixing your operations.
Schedule a quick chat with our team to see if Inclusify is the right fit for your organisation's size and complexity.
Book a product walkthrough