Participant context
Keep the whole participant story connected.
Goals, preferences, consent, risks, readiness and next actions stay together.
Explore participant context
Smarter NDIS provider management
Make every NDIS serviceeasier to deliver and manage.
Protect service quality and margin with connected participant, workforce, rostering, delivery and funding workflows.
- Designed with input from passionate NDIS experts.
- Purpose-built around NDIS and social services workflows.
- Built and maintained in Australia for Australian care providers.
Quality service deliveryConnected by design
- Participant-centred operations
- Frontline-ready workflows
- Accountable governance
- Connected funding evidence
Clarity in practice
Helping NDIS providers lead with clarity.
Software should help your team see the service, not just the system.
The principle behind every Inclusify workflow
The service story
Follow the work from participant context to accountable funding.
Workforce readiness
Know every worker is ready before they are rostered.
Track credentials, screening, training, role requirements and expiries inside scheduling.
Explore workforce readiness
Rostering
Build rosters around people, readiness and continuity.
Plan with availability, worker readiness, participant needs and handover context in view.
Explore rostering
Shift evidence
Give every worker a safer, clearer shift workspace.
Shifts, handovers, progress notes and incident pathways meet in a focused mobile experience.
Explore shift evidence
Quality and safeguarding
Turn risks and incidents into accountable action.
Connect incidents, complaints, reviews, risk controls and quality actions.
Explore quality and safeguarding
Funding and evidence
See how funding becomes delivered support and claim-ready evidence.
Follow agreements through utilisation, delivery, approved time, claims and reconciliation.
Explore funding and evidence
End-to-end workflow
From roster to reconciliation.
Inclusify turns the moving parts of NDIS delivery into one visible, accountable service flow. The record builds as the work happens.
- Participant-aware rostering
Bring participant priorities into every roster decision
Bring goals, consent, risks, preferences, plans and current service priorities into the same operational view before coverage is assigned.
- Workforce readiness
Know who is ready before they are rostered
Let current credentials, screening, training, availability, skills and service fit shape every assignment. Teams spend less time chasing readiness evidence.
- Readiness-aware rostering
Match the right worker to the right service
Build coverage around participant needs, worker readiness, continuity and location. Publish each shift with the right service brief already connected.
- Digital shift delivery
Carry context into the shift and evidence out
Give workers one mobile path for briefings, handovers, notes, incidents and attended time. The service record develops while details are still fresh.
- Exception management
Surface what needs attention before it becomes rework
Expose conflicts, missed requirements, late evidence and service exceptions with a visible owner, review path and next action.
- Accountable approval
Give reviewers the evidence behind the decision
Bring the service record, responsible people, exceptions and supporting evidence into one review context before consequential approval.
- Funding reconciliation
Connect delivered support to claim-ready evidence
Carry approved service delivery through time, claims, invoices and reconciliation without rebuilding the story or chasing information across systems.
Governance in the flow of work
Operational control that does not slow care down.
Make ownership, access, review and evidence part of everyday service delivery.
Explore security and trustScoped access
Give people the access their role and service context require.
Visible ownership
Keep accountable people, due dates and review status attached.
Connected evidence
Preserve the operational trail behind approvals.
Human context
Keep decisions connected to the person and support.
Access and identity
A security posture providers can explain.
Identity, authority and data location should be visible architecture decisions, not vague platform promises.
- 01 / ACCESS
Least-privilege access
Give each person only the access required for their current responsibility.
- 02 / AUTHORITY
Role-aware permissions
Resolve provider role, service scope and delegated authority after identity is confirmed.
- 03 / RESIDENCY
Australian data residency
AWS Asia Pacific (Sydney), region ap-southeast-2.
- 04 / IDENTITY
AWS Cognito identity
AWS Cognito for managed identity authentication at the sign-in boundary.
- 05 / SIGN-IN
Multi-factor sign-in
Support MFA and 2FA to add another verification factor for account access.
Two deliberate boundaries: Cognito confirms identity. Inclusify then resolves provider role, service scope and least-privilege authority.
Implementation foundations
Bring data and operating structure into the same controlled pathway.
Migration and provider setup belong near the service model they will support, with owners, checkpoints and review before adoption.
Explore implementation pathwaysControlled migration
Move operational data without losing context.
Profile, map, validate, dry-run and review migration data through visible checkpoints before it enters service workflows.
Explore controlled migration
Provider setup
Set the operating foundations once. Govern them with confidence.
Configure your organisation, sites, services, teams and operating controls through a guided readiness pathway.
Explore provider setup
Operational clarity starts with one workflow
See how Inclusify fits the way your services actually run.
Bring one real workflow to a tailored walkthrough.
Book a walkthrough