Frequently asked questions.

Inclusify is a comprehensive operational platform for NDIS providers. It brings participant management, workforce coordination, compliance evidence, and provider intelligence into one workflow-aware system, replacing disconnected tools with connected processes.

Inclusify is designed for NDIS providers of all sizes, from independent support workers and small teams to large multi-site organisations. Our platform adapts to the complexity of your operations.

Yes. Inclusify is not just a rostering tool, it is a complete operational layer. While we handle rostering and scheduling, we also cover participant management, compliance, documentation, incident management, and claims preparation. We replace multiple tools with one connected platform.

Yes. Inclusify is fully responsive and works on any device with a modern web browser. Support workers can access their shifts, participant context, and progress note templates from their phone or tablet.

Implementation timelines vary based on organisation size and complexity. Small teams can be up and running in days, while larger organisations typically take 2-4 weeks for full migration, configuration, and training.

Our team works with you to migrate participant data, workforce records, and historical documentation. We validate all data during the migration process to ensure nothing is lost. For larger organisations, we provide a detailed migration plan and timeline.

Yes. We provide role-based training sessions for administrators, managers, roster teams, and support workers. Training is delivered virtually and tailored to your organisation workflows and policies.

Absolutely. All paid plans come with a 14-day free trial with full access to all features. We also offer personalised product walkthroughs so you can see how Inclusify fits your specific operations.

Inclusify supports NDIS compliance through automated documentation, role-based access controls, complete audit trails, incident governance workflows, and structured approval pathways. Every action is timestamped and attributed.

All data is stored securely within Australia using Australian-based infrastructure providers. We comply with Australian privacy law and NDIS data requirements.

We implement multiple security layers including role-based access control, encrypted data storage and transmission, multi-tenant data isolation, time-limited access grants, and comprehensive audit logging.

Yes. Our platform is designed with audit preparedness as a core feature. Every action is logged, every decision is attributed, and complete audit trails can be exported for review.

Our pricing is based on organisation size and complexity. Plans start from $29/month for independent providers. See our pricing page for full details, or contact our sales team for a custom quote.

Yes. We offer a 14-day free trial on all paid plans with no credit card required. You get full access to all features during the trial period.

Yes. You can cancel at any time. Your access continues until the end of your current billing period. There are no cancellation fees.

Support options depend on your plan. All plans include email support. Growing plans add chat support, Established plans include priority support, and Enterprise plans come with a dedicated account manager and 24/7 priority support.

Yes. Our support team is based in Australia with deep knowledge of the NDIS sector. We are available during Australian business hours, with extended hours for Enterprise customers.

Our support team responds to technical issues promptly. We also maintain a status page for real-time system updates and a knowledge base with guides and troubleshooting articles.