Not everyone on your team needs access to everything. Role-based access control gives each person access to only what they need. NDIS providers handle sensitive participant information and compliance records, so appropriate controls are essential.
Administrators have full system access, limited to a small number of trusted staff. Service Managers oversee participant plans and approve rosters. Roster Teams manage scheduling and worker assignments. Support Workers access shift schedules and participant profiles. Finance Managers handle service records and claims data.
Start with the principle of least privilege. Give each role the minimum access needed. Review permissions regularly and use audit logs to track who accessed what.